have you tried switching it off and on again?

Ok you probably have to be fair, and let's face it, it rarely makes any difference anyway. That said if you are having an issue please browse the contents of our support pages below before contacting us for direct support. Repeated requests for support relating to questions which are answered within these pages may incur fees charged at our maintenance rate (£50 per hour). We will also give you a very stern glare down the phone!

Live Hosting Status Page

It's always a good idea to check to see if we are already aware of the problem you are experiencing. After all, someone else may have already reported it. Click on the link below to open our Live Hosting Status Page. If you can relate to any of the issues listed rest assured someone is already working hard to resolve it.

If nothing is listed it means there are no known problems at this time. Please continue browsing this page for a solution before reporting a problem.

Live Web Hosting Status Page

Where do I find my control panels?

Have you tried looking down the side of the sofa? That's where we find most things; keys, phone, last night's cheese sandwich. To save you some time searching here are a couple of handy links. We will have sent you your passwords to access these control panels when you purchased your hosting/domain(s).

Hosting Control Panel Login

Domain Control Panel Login

I've forgotten/lost my control panel password(s)?

Really? That's wonderful. That makes you our favourite kind of customer. No seriously... we're thinking of starting some kind of award for the customer who loses/forgets their password the most.

We recommend using the link below to reset your password. If you require additional assistance then by all means get in touch. We will send you 1 free password reminder per year. Thereafter there is a £12.50 fee for repeated requests, AND we'll glare down the phone at you!

Hosting Control Panel Password Recovery

Email Support

FTP Support

Domain Transfers

Website and Hosting Transfers

Domain & DNS Support

Billing Support

Terms & Conditions

Coming soon...

support

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